Frontline Wisdom

Everyone at PlannersDigest.com cares about what you have to say. Your point of view matters with us! We invite you to provide feedback and advice below on any of the articles we post on our entire website. We want to know more about what Event Planners like you face and deal with out there “in the trenches.” If you have an opinion, (and we all do) we what to hear about it!

 

Help wanted: How can I hire the right help?Help wanted: How can I hire the right help?
 

We’re a small company, with the typical peaks and valleys in staffing needs, depending on the kind of events we are involved in at the moment. What can I do to make sure I get the right help? I’m often disappointed in the people temp agencies provide. Is there a better way?

– Event Planner, Chicago

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Stuck-with-an-outrageous-billStuck with an outrageous bill
 

After completing a recent convention, I received the typical final invoice, which was totally incorrect. I contacted the hotel catering department, which generates the billings within two weeks. But I continued to receive four more invoices, each with an increased final balance due and still incorrect. After the first invoice (the lowest amount due) was confirmed by the catering manager and approved by the convention board members, the hotel insisted we pay the highest balance and charged our credit card the highest amount instead of the agreed amount. Read More

 


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What-loyalty-programs-keep-a-custoer-marriage-happyWhat loyalty programs keep a customer marriage happy?
 
I know the importance of telling customers how important they are to a company. Our company is at the point where we have been in business for a while and have enough customers to implement a loyalty program. A consultant recommended setting up “bronze, silver and gold awards,” but I wonder if a simple annual dinner party would be enough. What types of loyalty programs are effective? Read More
 
– Karen, Sales Manager


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canphoneWhat communication devices are best for event planners?
 
I like things easy, so sometimes I get sucked into buying the latest electronic gizmo. It’s a crap shoot whether or not it lives up to its hype. Since the readers of this newsletter are real event planners, I want to ask them about their own buying experience with communications devices. Would you ask your readers if they have purchased communication devices that ended up being a bust? Which devices did not work as they wished, and… Read More
 
– Event Planner, Boston


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